All orders are shipped via Evri, our trusted delivery partner. We strive to process and dispatch your order within 1-2 business days of receiving payment confirmation.

Standard delivery typically takes 2-3 business days from dispatch. You will receive an email notification once your order has been shipped.

Once your order ships, you will receive a tracking link via email. You can monitor your parcel using the Evri website or mobile app in real time.

The tracking link allows you to:

• View the current location of your parcel
• See estimated delivery dates
• Receive real-time delivery updates
• Update delivery preferences

If your parcel is damaged, lost, or delayed, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A detailed description of the issue
• Photos of any damage (if applicable)
• Tracking information

If delivery fails because no one was available to receive the parcel, Evri may attempt a redelivery or leave instructions for rescheduling.

You can also update your delivery preferences using the Evri tracking portal, including:

• Reschedule delivery for a more convenient time
• Redirect to a neighbor or safe place
• Arrange collection from a local Evri ParcelShop

We offer free shipping on all orders over £49.

For orders below this threshold, a shipping fee of £2.95 applies.